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Frequently Asked Questions:

Question: Why can’t I find the IP camera using the finder (searching tool)?

Answer: 

1. Please check whether the IP camera and searching tool are located in the same LAN network;

2. Please check the connection of the internet cable and power.[Under normal circumstances, power   light (yellow) is constantly on, network light (green) constantly flickers]

3. The Firewall installed in the computer may have blocked the IP camera.

Question:  What is the max no. of areas for motion detection of the F series?

Answer:

F series support 1 motion detection area, which is a whole image.

Question: Where can we download the cell phone visiting program?

Answer:

Please visit http://f.easyn.com or scan the QR code on the product to download the corrected APP.

Question: How can I set my IP camera in the same network segment as my PC in LAN?

Answer:

First you can use searching tool to find out the camera, then click the auto set button.

Question: Why is the image from the IP camera’s image too white or dark?

Answer:

Please try to modify the camera mode at the IP caera interface.

Warranty:

EasyN provides 12 months warranty service on your product.  your warranty card is an important document. you will need to present this warranty card to benefit from our warranty service. 

Terms & conditions:

a) Free-of -Charge maintenance period of the product is 12 months. During this time, we can repair it for free (Damages not caused by misuse or vandalism). For reparation after guarantee period, a maintenance fee will be charged. 
b) During the warranty period, for breakdown caused by misuse or other reasons that are out of the range of warranty, users can repair the products by showing this card. We will only charge for components.
c) When the products need maintenance, please hand in the warranty card together with the products to the manufacture or local distributor.
d) Opening the inside of the products and tearing up the sealing label privately is out of the warranty range.
e) We do not repair the damaged item after it has been modified or added other functions.

Under the following circumstances, the maintenance will be charged: 
1. Period check, maintenance or change components due to normal attrition.
2. Damages due to crash, extrusion, artificial flooding, moisture or other personal reasons.
3. Damages due to floods, fire, lightning strike and other natural calamities or force majored incidents factors 
4. Repaired item by non-authorized repair centers.

Technicial support:  8:00-20:00 (beijing time)

**  service hotline:  86-755-29977049

**  webcall in http://www.easyn.com for on line service or MSN message.

**  send email to us.

 customer service hotline(En): 86 15012566930